Donor systems that survive staff turnover, grant cycles, and year-end appeals.

We offer reduced rates for 501(c)(3) organizations and run a small pro-bono allocation each year, but we're honest about what that buys. Pro-bono usually funds discovery and a working prototype — not a production system you can run for five years. For durable infrastructure, we scope a paid engagement that fits your grant or operating budget. We'd rather quote you accurately than over-promise on goodwill.

Probably not. NPSP is the dominant nonprofit CRM for good reasons: free licenses through Power of Us, deep ecosystem, and most of your future hires will already know it. The pain you're feeling is usually configuration debt — bad page layouts, unused custom objects, broken automation — not a platform problem. We fix NPSP implementations far more often than we replace them, and the fix is typically 4-8 weeks of focused cleanup.

Raiser's Edge NXT exposes the SKY API for constituents, gifts, and actions, plus webhooks for limited events. We've connected RE NXT to email platforms, payment processors, event systems, and data warehouses. The honest constraint: SKY API rate limits and the gap between RE NXT and the older RE7 mean some workflows need a nightly batch sync rather than real-time. We design around that, not against it.

Yes, and we lead with skepticism. Most nonprofit AI pitches are a thin wrapper on GPT-4 charging $40k a year for something a $20/month ChatGPT Team account does as well. We help you separate the two or three places AI genuinely earns its keep — grant narrative drafting, donor segmentation, document summarization for case workers — from the demos that won't survive a real workload. Pilot first, contract later.

We're an SDVOSB-certified, veteran-owned firm registered in SAM.gov, which matters when nonprofits subcontract under federal grants (HHS, HUD, VA, DoD community programs) that carry small-business or veteran-owned set-aside requirements. If your funder requires SDVOSB participation in the prime contractor's team, we can serve in that role. We've worked under federal flow-down clauses including FAR Part 52 and basic CMMC requirements.

By building less, and documenting what we build. We default to native Salesforce features (Flow, Reports, declarative integrations) before writing code, because your one IT person can maintain Flow but probably can't debug Apex at 9pm before a board meeting. When custom code is required, we ship it with a runbook, alerting that goes to a real human, and a 30-day support window where we answer pages directly.

Donor records are PII and often include giving capacity, wealth screening data, and major-gift notes that would embarrass everyone if leaked. We follow the basics rigorously: least-privilege Salesforce profiles, field-level encryption on sensitive fields, MFA enforced, secrets in a managed vault rather than in code, and audit logging on exports. For organizations handling protected data (HIPAA for health-adjacent nonprofits, FERPA for education), we scope compliance work explicitly into the contract.

A focused NPSP cleanup or single-integration build typically lands in the $25k-$75k range over 4-10 weeks. A larger modernization — replacing a homegrown donor portal, migrating from a legacy system to Salesforce, or building a custom case-management application — runs $100k-$400k over 4-9 months. We scope to your funding reality and stage deliverables so each phase produces something operational, not a year-long build with one big-bang launch.

Training is part of every engagement. We record screen-share walkthroughs of the system, write runbooks for the three or four operations staff actually do (process a refund, fix a duplicate contact, pull a board report), and run live sessions with the team. We also leave behind a written architecture overview so a future hire or another consultant can come up to speed without reverse-engineering anything.